ParkBound Collections Support
Last Updated: February 25, 2026
Contact Support
For account help, app issues, billing questions, or general support, email:
Include your username (if applicable), device model, iOS version, and screenshots so we can help faster.
Report Abuse or Safety Issues
To report harmful content, impersonation, or policy violations, contact:
If possible, include links, usernames, and screenshots.
Subscription & Billing
- Subscriptions are managed by Apple through your App Store account.
- To cancel or change a plan: iOS Settings → Apple ID → Subscriptions.
- To restore purchases, use the restore option in the app subscription screen.
Privacy & Data Requests
For privacy requests (data access, deletion, export), see:
You can also email: support@parkboundapps.com
Website cookie and consent preferences can be updated at any time using Cookie Preferences in the footer.
Common Troubleshooting
- Scan not identifying pins: use better lighting, fill frame with the pin, and capture front/back if needed.
- Can't sign in: verify email/password, then try again after checking network connection.
- Collection sync issues: sign out and back in, then pull to refresh.
- Parents and guardians: to review or delete information about your child, email support@parkboundapps.com. See Children's Privacy in the Privacy Policy.
- Ads or tracking questions: review your in-app privacy settings and ATT permissions.